Bisko Nikolas

Hello! My name is Nikolas Bisko, and I am a highly motivated IT Engineer with a passion for music, sports, and conversation. I have a deep love for technology and using it to solve complex problems, and I also enjoy unwinding from work by listening to music, participating in sports, and engaging in meaningful conversations with friends and family. I believe that having a well-rounded personal life is crucial for staying happy and refreshed, and these interests play a big role in that for me.


Amazon/ IT Support Engineer


  • Lead engineer on multiple new fulfilment center builds across east coast.
  • Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Supported full range of network hardware and operating systems in customer base.
  • Ensure software and hardware operations are working smoothly.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Participate in ongoing training to enhance skills and knowledge.
  • Meet deadlines while maintaining high-quality deliverables.


West Branch School District/ IT Coordinator


  • Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements.
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Coordinate with vendors and with company personnel to facilitate purchases.
  • Perform routine network startup and shutdown procedures, and maintain control records.
  • Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.

MAY 2010 - JULY 2021

Clearfield Career and Technology Center/ IT Coordinator


  • Coordinate with vendors and with company personnel to facilitate purchases.
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Develop and manage annual budgets for information technology projects.
  • Schedule and facilitate meetings related to information technology projects.

AUGUST 2017 - AUGUST 2018

New Era Computing / CEO


  • Website design and implementation of small business cloud disaster recovery systems.
  • Write, design, or edit web page content, or direct others producing content.
  • Backup software from local directories to cloud for instant recovery.

JUNE 2016 - JULY 2021

Mount Aloysius College/ Helpdesk Technician


  • Responded to help desk inquiries and provided technical support to end-users in a timely and efficient manner.
  • Troubleshot and resolved hardware and software issues, including diagnosing network and connectivity problems.
  • Documented help desk tickets and maintained accurate records of all support activities, including resolutions and follow-up actions.
  • Collaborated with IT team members to improve the help desk process and ensure customer satisfaction.



Mount Aloysius College / Information Technology

Bachelors of Science in Information Technology



  • Proficient in server administration for various operating systems, including Windows and Linux distributions.
  • Skilled in virtualization platforms such as VMWare, Hyper-V, Proxmox, and RHEV.
  • Experienced in backup and disaster recovery solutions using Veeam.
  • Knowledgeable in Cisco technologies for networking and firewall management.
  • Competent in managing Active Directory and Office 365 environments.
  • Proficient in Google Workspace management, including Google Classroom and Google Vault.
  • Skilled in Windows Print Management and CUPS Print Server.
  • Experienced in website development using Bootstrap and Wordpress.
  • Knowledgeable in cloud hosting services, including Digital Ocean Hosting and AWS.
  • Competent in firewall management using pfSense and SmoothWall.
  • Experienced in managing networks using Ubiquity, Cisco,and Extreme technologies.

  • Spearheaded the development of technology programs to support staff growth and professional development.
  • Managed the selection, procurement, and upkeep of instructional technology materials and equipment, ensuring optimal functionality and availability for all users.
  • Successfully executed the deployment of multiple MDF buildouts at AR Fulfillment Centers across the South East, resulting in improved network infrastructure and performance.
  • Designed and implemented the ALPHA phase of the Stall-IN-Call project, which is currently operational on the East Coast, leading to increased efficiency in overall operations.


Apart from being a IT Engineer, I enjoy most of my time being spent with friends and talking about new technologies. In the winter, spend most of my time coaching and running the local elementary basketball program. During the warmer months in South Carolina, I enjoy bass fishing, playing outdoor pickup basketball games, and kayaking.

When forced indoors, I follow a number of sci-fi and comedy genre movies and television shows, I am an aspiring financial analyst, and I spend a large amount of my free time exploring the latest technology advancements.


    Technology Interface Group (TIG)/ Member


    Regional collaboration of technology administrators, with key areas of focus including reviewing new technologies and troubleshooting current issues in the ascending districts.

    MAY 2010 - JULY 2021

    Quality Data Committee/ Member


    Provides oversight for data integrity of school district systems including financial, student assessment, academic data, and personal health information. Focus includes guidance and validation rules that can prevent or detect errors before they occur.

    MAY 2013 - JULY 2021

    Technology Task Force/ Member


    Addresses five key areas within the school district. Learning, assessment, teaching, infrastructure, and productivity within the scope of technology.

    AUGUST 2005 - JULY 2021